Privacy policy

PRIVACY POLICY

Information for visitors to our site regarding data processing

Pursuant to art. 13 of EU Reg. 2016/679

This policy is intended for all individuals who visit and interact with this Vecchioretrobottega website so that, as data subjects, they are aware of the processing activities carried out on data acquired through browsing.

INFORMATION ON THE PROCESSING OF PERSONAL DATA

The protection of your Personal Data is one of Vecchioretrobottega's priorities, the owner of the www.Vecchioretrobottega.it website. On our Site, we apply this Privacy Policy which allows us to inform you about the use and protection of your Data.

Within the scope of the Privacy Policy, the term “Personal Data” or “Data” refers to any type of information that directly or indirectly identifies you, with particular attention starting from the device you use, i.e., your computer, tablet, smartphone, or any tool with which you access Vecchioretrobottega's services.

This policy is also inspired by Recommendation no. 2/2001 that European data protection authorities, gathered in the Group established by art. 29 of Directive no. 95/46/EC, adopted on May 17, 2001, to identify certain minimum requirements for the collection of personal data online, and, in particular, the methods, timing, and nature of the information that data controllers must provide to users when they connect to web pages, regardless of the purposes of the connection.

By using our Site, you declare that you have read our Privacy Policy. If the conditions for processing your Data change, we will update our Privacy Policy and you will be informed via email and/or during your next visit to the Site.

TABLE OF CONTENTS

1. DATA CONTROLLER AND DATA PROTECTION OFFICER

The company Vecchioretrobottega, with registered office in Cormano Via Mazzini 15 registered with the Milan Companies Register, VAT no. 12105430966, is responsible for processing your Personal Data as described in this document.

Vecchioretrobottega has a Data Protection Officer and a "Privacy" unit that can be contacted via email at info@vecchioretrobottega.it.

2. WHAT DATA DO WE COLLECT AND WHEN?

The computer systems and software procedures used to operate this website acquire, during their normal operation, certain personal data whose transmission is implicit in the use of internet communication protocols.
When you use our Site and services, we may collect the following Data about you:

– surname, first name;

– postal address;

– e-mail address;

– IP address

– password;

– order history and transaction numbers;

– history of your visits and your navigation on the Site.

If you log in to our Site through Facebook authentication, we will also have access to your public profile information and, based on the choices you have made through Facebook, the email address you entered on Facebook.

Furthermore, other Data may be collected automatically during navigation on the Site. The list of categories of Data in question is presented in art. 10 relating to the Cookie Policy.

The above Data may be collected at different times. By way of example, but not necessarily exhaustive:

– when you create your account on the Site or perform authentication via Facebook;

– when you explicitly register for our newsletter;

– when you place your orders;

– while browsing the Site;

– when you contact our customer service.

3. FOR WHAT PURPOSES AND ON WHAT BASES ARE YOUR DATA USED?

Your Data is processed for the following purposes:

– ensuring order management (e.g., delivery, claims management, after-sales assistance, dispute management), in execution of the sales contract you conclude with us when you purchase a product on our Site;

– sending you our commercial offers based on our legitimate interest in ensuring that you benefit from the most appropriate experience on our Site;

– personalizing the communications we send you and the offers we propose, based on your navigation on the Site and your previous purchases, based on your prior consent;

– sending you offers from our partners based on your prior consent;

– compiling commercial statistics and analyzing our marketing tools (e.g., counting the number of views and activations of our sales areas, establishing statistics on page and site element traffic), based on our legitimate interest in being able to understand and improve the performance of our Site;

– combating fraud (e.g., implementing security measures), based on our legitimate interest in ensuring the security of transactions carried out on our Site, under the conditions set out in article 8-2 below.

4. HOW LONG DO WE RETAIN YOUR DATA?

Without prejudice to the specific provisions for combating fraud, as presented in Article 8 of this Privacy Policy, your personal data will be kept in our active database for a maximum of 5 years from your last activity, i.e., from:

– your last purchase;

– your last visit to our Site, provided that you have logged into your account and visited our pages;

– your last contact with our customer service;

– the opening of a hyperlink in a newsletter or other commercial email that we send you (if you have consented).

A few weeks before this deadline, we may contact you to ask if you wish to keep your account. Otherwise, or if we do not receive a response from you, we will close your account and delete your Data from our active database, and you will no longer be able to access your account with your old credentials and will need to create a new one.

The deletion of your Data from our active database will be followed by a temporary archiving period in order to fulfill our legal, accounting, and tax obligations, as well as to manage any complaints, within the limits of the applicable statute of limitations. If your Data needs to be subsequently archived, it will be irreversibly anonymized.

In any case, and in accordance with Article 7 below, you have the option at any time to request the deletion of all or part of your Data, to object to their processing, or to request their limitation.

5. RECIPIENTS OF YOUR PERSONAL DATA

In addition to Vecchioretrobottega, your Data may be communicated to the following recipients:

Our service providers, who help us to provide our services by taking charge, under our control, of all or part of the Data processing operations and are:

– Our hosting provider, which we need to store all your Data;

– Our service providers tasked with ensuring the management and security of payments made on our Site;

– Our service providers to whom we entrust the preparation and delivery services of our products;

– Our service providers tasked with carrying out advertising, marketing, and commercial campaigns;

– Our legal and tax service providers, in order to comply with legal obligations, prevent fraud, and protect our tools.

Our commercial partners in the event that the service to which you subscribed was jointly created by us and our partner. Each proceeds with the processing of Data.

We may also share your Data, in whole or in part, with third parties where:

we have your prior consent;
we are required to do so by law, based on an imperative request from a public authority or as part of legal proceedings;
we sell or transfer all or part of our business or assets, for example, as part of a merger or sale. Such operations may legitimately involve preliminary checks by professionals and through the provision of appropriate security measures to ensure the confidentiality of the Data they access. In the event of the actual completion of a transaction for the transfer or sale of our assets containing your Data, we will implement informational procedures to ensure the exercise of your rights regarding your Data.

6. TRANSFER OF YOUR PERSONAL DATA OUTSIDE THE EUROPEAN UNION

It may happen that your Data transits or is hosted on servers owned by or belonging to our partners, located outside the European Union. These servers may be located worldwide, in countries whose laws may provide a different level of protection compared to ours. However, we undertake to take the necessary measures to maintain an adequate level of privacy and security. For example, we may require our subcontractors and partners to implement measures to ensure the level of protection required by applicable personal Data regulations.

7. WHAT ARE YOUR RIGHTS AND HOW TO EXERCISE THEM?

In accordance with applicable Personal Data regulations, you can exercise the following rights with Vecchioretrobottega:

– access your Data, request its correction, deletion, or portability;

– withdraw consent for the future, for all or part of the treatments in question;

– object to the processing of your Data or request its limitation;

You can exercise these rights by completing our online form, or by sending an e-mail to info@vecchioretrobottega.it, providing a document proving your identity and specifying:

– surname, first name, e-mail address;

– subject of the request;

– address to which the response should be sent;

We will respond within one (1) month of receiving your request by our services.

You also have the right to lodge a complaint with a supervisory authority.

8. PAYMENT SECURITY AND CONFIDENTIALITY

We attach great importance to ensuring that your purchases are made under the best security conditions. Therefore, transactions are confidential, encrypted and protected thanks to the SSL (Secure Sockets Layer) protocol. When you pay for your order with a credit card or with your PayPal account, the transaction takes place between you and PayPal, or between you and Stripe. Both are international services recognized for their reliability in internet transactions.

We ensure that various mechanisms are in place to combat fraud:

– when you confirm the submission of your order, the payment interface service (PayPal, Stripe, ...) verifies the validity of the credit card number and ensures that there are no problems.

– with regard to anti-fraud processing for credit cards, we may carry out checks to ensure the veracity of your identity and domicile. In this context, we may carry out checks on the information provided to us, such as surname, first name, e-mail address, delivery address, IP address used, on your order history and on transactions relating to the orders concerned and, finally, the credit card used (type, country of issue and partial numbers reported by banks and payments, consisting of only the first four digits and the last two, as well as the expiry date). If necessary, we may ask you to send us by e-mail a copy of your identity document and proof of address dated less than three (3) months. These documents are not kept beyond the time necessary for verification and are not transmitted to third parties. We reserve the right to cancel the order in question and block the account. In the event of non-receipt of the requested documents within the deadline, we will cancel the order at our sole discretion.

As part of this processing, we remind you that you have all the rights listed in Article 1-6 above.

We do not store your bank details on our servers. For each order, you will need to complete the appropriate fields when purchasing your order. However, and only with your consent, authorization to proceed with fast payment may be stored by PayPal or Stripe, for use in future payments on the Site. To do this, simply select the appropriate box when confirming payment authorization.

You can request the cancellation of your PayPal fast payment authorization at any time by going to the PayPal website and removing your consent in the authorizations section.

You can request the cancellation of your Stripe fast payment authorization at any time by going to the Stripe website and removing your consent in the authorizations section.

9. SOCIAL NETWORKS

Like most of you, we are present on many social networks such as Facebook or Instagram. You can find them on our Site on several occasions:

– when you connect to our Site through your Facebook account. As indicated in Article 2, we will then have access to your public profile information and, based on the choices you have made through Facebook, the email address you entered on Facebook. However, we will never publish anything on your Facebook profile;

– when you share our sales on social networks.

Each of the social networks has its own privacy policy, which we invite you to consult.

10. COOKIE POLICY

Cookies are small text files that the site you visit sends to your device, where they are stored, and then sent back to the same site on your next visit.

Third-party cookies, on the other hand, are set by a website other than the one you, as a user, are visiting.

For your protection, it is specified that a cookie cannot retrieve any other data from the user's hard drive, nor transmit viruses or acquire email addresses.

There are two types of cookies: so-called "technical" cookies and "profiling" cookies.

The former are used to perform fast computer authentications by maintaining user identification within the session, as well as to enable secure browsing. For these purposes, this type of cookie is not persistently stored on the user's PC, but rather disappears when the browser is closed.

Based on the provision of the Italian Data Protection Authority of May 8, 2014, updated on October 4, 2018, in light of the entry into force of EU Regulation 679/2016, these cookies can be used without the consent of the data subject.

In this regard, we inform you that this site uses only technical cookies.

It is possible at any time to manage the terms and conditions for the storage and use of Data collected through cookies.

How to manage Cookies?

As explained on the Cookie Processing page, cookies are helpful in getting the most out of our Site.

If you disable cookies, some sections of our website may not work. For example, you may have difficulty registering or viewing the site pages.

How to enable or disable cookies in your browser?

Google Chrome
Click on the wrench icon on the browser toolbar
Select "Settings"
Click on "Show advanced settings"
In the "Privacy" section, click on the "Content settings" button
To enable cookies, in the "Cookies" section, select "Allow local data to be set". This will enable both first-party and third-party cookies. To enable only first-party cookies, activate "Block third-party cookies and site data."
To disable cookies completely, select "Block sites from setting any data"
Note that there are different levels of cookie enablement in Chrome. For more information on setting cookies in Chrome, please refer to the following page: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0, 10.0
Click on "Tools" at the top of the browser window and click on "Internet Options"
Go to the "Privacy" tab
To enable cookies: Move the slider to "Medium" or lower
To disable all cookies: Move the slider all the way to the top
Note that there are different levels of cookie enablement in Internet Explorer. For more information on setting cookies in Internet Explorer, please refer to the following page from Microsoft: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
Mozilla Firefox
Click on "Options" from the browser menu
Select the "Privacy" panel
To enable cookies: Select "Accept cookies from sites"
To disable cookies: Deselect "Accept cookies from sites"
Note that there are different levels of cookie enablement in Internet Explorer. For more information on setting cookies in Internet Explorer, please refer to the following page from Mozilla: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
Opera
Click on "Settings" from the browser menu
Select "Quick Preferences"
To enable cookies: select "Enable Cookies"
To disable cookies: deselect "Enable Cookies"
Note that there are different levels of cookie enablement in Internet Explorer. For more information on setting cookies in Opera, please refer to the following page from Opera Software: http://www.opera.com/browser/tutorials/security/privacy/
Safari on OSX
Click on "Safari" from the menu bar and select "Preferences"
Click on "Security"
To enable cookies: In the "Accept Cookies" section, select "Only from sites I visit"
To disable cookies: In the "Accept Cookies" section, select "Never"
Note that there are different levels of cookie enablement in Internet Explorer. For more information on setting cookies in Opera, please refer to the following page from Apple: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html
For all browsers
Refer to the online help of the browser you are using.